← Squash Players Diary

Refund Policy

NE GAMES LTD · Company number 13211167 · Updated 13 October 2026

30-day money-back guarantee

NE GAMES LTD, company number 13211167, offers a 30-day money-back guarantee for Squash Players Diary. If you are not satisfied with your purchase, you can request a full refund within 30 days of the order date, including a subscription renewal charge. This does not limit any statutory rights you may have.

How to request a refund

Refunds are processed by our Merchant of Record, Paddle. Visit paddle.net and provide the email address used at checkout and your order details. Paddle will handle the request and explain the refund status and timing. Never send your full card number or security code.

Trials and future payments

Your first 14 days are free. Cancel before the trial ends to avoid a charge. Cancelling a subscription stops future renewals; it is separate from requesting a refund for an existing charge. Manage cancellation through paddle.net or the billing link in your purchase email.

Payment provider policy

Payment and refund processing is also subject to Paddle's Refund Policy and applicable consumer law.